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The Firm
We turn leadership intent into predictable delivery—by design, not by chance.
What we are about
We are an operational architecture firm. We design decisions, workflows, and data together so execution is reliable, measurable, and not person dependent. We serve leaders who want durable systems, not tool churn.
Why we started
We kept seeing the same pattern: capable leaders, fragmented systems, tribal workflows, and data no one trusted. Tools were deployed without redesigning work, and recommendations stopped short of adoption. The missing piece was disciplined design that teams could actually run. KBLN exists to close that gap.
Our operating philosophy
We approach operational design as a practical discipline. What matters is not intent or tools, but whether teams can execute reliably after handoff.
- Decision-first design: workflows trace back to a decision and the data it requires.
- Adoption is designed: documentation, training, and ownership transfer are planned from day one.
- Clarity over complexity: scope, constraints, and tradeoffs are explicit.
- Durability over novelty: systems are built to keep working after go-live.
Principles
Our work is governed by clear constraints. These principles shape how engagements are designed, delivered, and handed off.
- Excellence: Build systems that withstand scrutiny and keep working after handoff.
- Ownership: Stay accountable from architecture through adoption and transition.
- Integrity: Name tradeoffs early and say “not a fit” before time or money is wasted.
- Growth: Design for evolution so teams can adapt without rework or dependence.
Leadership
Kyle Gagnon — Principal Solutions Architect
Operator turned architect. Formal training in mathematics, econometrics, and data science paired with hands-on operational leadership.
Kyle has built and rebuilt owner-led operations, redesigning roles, workflows, systems, and reporting so teams could execute without guesswork. Experience spans early-stage growth through operational maturity, including construction and field-driven environments.
The work ranges from stabilizing critical spreadsheets to designing and implementing full operating systems—but always with the same constraint: solutions must be adopted, trusted, and transferable.
If this resonates
Conversations focus on understanding context, constraints, and whether engagement makes sense. If it does, next steps are outlined clearly. If not, we'll say so.